Helpdesk & ticketing
Occupant requests captured, categorised, routed and SLA-tracked.
Facility Management
Run every building, asset and vendor from one console
Helpdesk tickets, planned preventive maintenance, asset registers, soft services and vendor SLAs unified across your portfolio.
- Wide visibility
- PortfolioWide visibility
- Fully automated
- PPMFully automated
- Backed reporting
- SLABacked reporting
Quick answer
What is We4Work Facility Management Software?
Integrated facility management software for helpdesk ticketing, PPM schedules, asset registers, vendor management and SLA reporting.
- Best for
- Facility Management teams in service and field operations
- Key capability
- Helpdesk & ticketing
- Getting started
- 30-day free trial, no card required
- Where it runs
- Web dashboard plus mobile app for field staff
Product tour
See We4Work in action
The same facility management software workflows, running inside the We4Work platform your team logs into every day.
app.we4work.com/facility
Search modules: lead, project, AMC…Create Ticket14RS
Operations
Facility control centre
42 sites · 18,600 assets registered
● Live
Assets tracked
18.6k
+420
Open requests
94
-12%
Vendor SLA
93%
+5%
Cleaning done
88%
+7%
Asset register health
HVAC · lifts · DG sets · plumbing · electrical
Maintenance requests
- Lift 3 jerking · Tower AHigh
- Water leak · Pantry 2Assigned
- Light out · Parking B2Closed
Vendor management & cleaning schedule
- 1Sparkle Facility · lobby deep clean06:00
- 2CoolTech AMC · chiller service11:30
- 3GreenScape · landscaping round16:00
The challenge
What Facility Management Software usually looks like without We4Work
- Occupant complaints tracked over calls with no SLA clock
- Asset registers outdated the day after they are built
- Vendor performance judged on relationships, not data
Capabilities
Everything included in We4Work Facility Management Software
Purpose-built for service operations, configurable to how your business actually works.
PPM scheduling
Planned preventive maintenance calendars for every asset class.
Asset register
Location, condition, warranty and full service history per asset.
Soft services
Housekeeping, landscaping and pest control rosters with checklists.
Vendor management
Contracts, work orders, SLA scoring and payment milestones.
Compliance & audits
Statutory checklists, inspections and evidence stored centrally.
How it works
A workflow your team can follow from day one
- 01
Log
Occupants raise requests via app, QR code or helpdesk.
- 02
Assign
Tickets route to in-house teams or vendors with an SLA clock.
- 03
Resolve
Technicians close jobs with checklists, photos and sign-off.
- 04
Review
SLA, cost and vendor scorecards drive the monthly review.
Outcomes
What customers measure after switching
- SLA adherence
- 94%SLA adherence
- Reactive breakdowns
- -38%Reactive breakdowns
- Occupant satisfaction
- +17%Occupant satisfaction
We4Work platform results
- Industries served
- 12+Industries served
- Jobs managed monthly
- 50,000+Jobs managed monthly
- Average SLA adherence
- 94%Average SLA adherence
- Platform uptime
- 99.9%Platform uptime
FAQ
Facility Management Software questions, answered
Run your entire service operation on one platform
Start your 30-day free trial today — full access, guided onboarding, no credit card.